2003-07-14 - 10:28 p.m.

whinge whinge whinge

Diary10703

Now I had better get things sorted in my head.

First up: I had a shocking last 24 hours. Where will I start? Was treated like crap by Optus Sales service, people hanging up on me, being transferred without telling me, on hold for a total of about 45 minutes, all to answer a simple question: how much are their GPRS data plans, and nobody could tell me until I got to the sixth person, who was a team leader and they still had to call marketing regarding it. Their CSRs hide behind the "Privacy Act" when you want to ask them their name knowing full well that the Act referrs to the disclosure of personal/sensitive information about customers to a third party, not simply asking who you are speaking to. If this is the way Optus treats people who are wanting to sign up for a new product/service, imagine how they woud treat someone with an existing mobile! There was nothing on their website about the GPRS plans. There isn't even anywhere on their website to email them about it unles you give them your "existing account number" which I don't have, so the only way to find anything out is to wait on hold for 20 minutes at a time! And that is if you are lucky enough to get onto them before they close, for people that have a job. So the bottom line is I will call back tonight and ask to speak to that team leader, and probably get shaftet around again, in which case I will write an official letter of complaint, that is, if I manage to get an address to send it to.

Next thing to complain about... I had a few people abuse me today at work, after I had painstaikingly spent 10 minutes each time explaining their options to them, and politely advising them that I wasn't going to break the law in order to satisfy their demands. Not it those words, of course. I had spent utmost care and attention which was not afforded to me last night to resolve their queries in the quickest way possible, explaining in great detail all possible options, but no, I was the heartless villain for not accessing and altering records and disclosing them to people who had absolutely no right to the information. Both were single, middle-class, proffessional females in their mid to late 20s who lived in the inner- or eastern suburbs, coincidentally. Go figure. My boss heard all of one of the conversations and was very supportive and understanding of my frustration, and it was a relief hearing from her that I had done the right thing, even though I already knew that I had. Coincidentally, she is also a single, middle-class, professional, female in her mid 20s who lives in the inner suburbs. Go figure again.

What next now? Yes, the corporate training thingie I did today. It said I needed 2 hours to complete it. I was allowed 35 minutes. I skimmed through the information on the intranet at warp speed, was bamboozled by most of what I read, was unable to ask anyone about it because everyone was "busy", then raced through the test, and got 79%. The pass mark was 80%. I was told I could resit the test later "when we're not busy". Problem is, we're always busy, and the thing is due next week. Everyone was too busy to ask what would happen in this situation. I'm sure that I will eventually pass it but not knowing when and not even being able to ask anyone pisses me off.

But I should be thankful that I do have this job, because for so long I was wanting to have a job like this. So I am very grateful. Also grateful of Gh.M, who has shown much charity to me when I have come home from work in a grumpy mood.

2003-07-10 - 7:51 p.m.

hard work

Diary8703

Today was very busy. At the moment I feel pretty good considering. I was very tired this morning. But I managed. I have been thinking about too many things which are beyond my control. I have noticed that most "successful" and "popular" people never ever do this. They are only worried about ttheir make-up, or their bank balance, never things like how to make the world a better place. People that live life for such causes are either deranged or have made an incredible sacrifice of their life depending on how you look at it, or what the cause is.

I feel happy about walking home today. It's good being able to do something without thinking about what you're doing. Thinking causes pain. Being able not to think is good because you then look back at what you've done and realise you didn't really do anything pro-actively to make it happen, you just started doing it, stopped thinking and let your body carry on with the task at hand and let your mind zone out. Of course, a valium always helps.

Today I got paid in advance, that is up until this Friday, for the first time in my life. Whoo hoo. In all my previous jobs I have been paid a week or two in arrears. These employers, I assume, were very concerned that the employee may take off on a Wendsday afternoon, never to be seen again, with Friday's pay. And treated their employees with the same contempt on other issues, of course.

Which makes me think about why I was sacked from my last job, and yet I am so successful in my current one, even though they are extremely similar. Of course, my paranoid and deluded mind concludes that I was treated unfairly. But believing this causes pain. I know that there was not a day in that job that I did not give 110% and went home feeling proud of myself. If I am able to believe that I was indeed "not suited to the position", then there would be less pain, as I would be comfortable accepting the "truth". Although in that case, that would mean that I am not suited to my current job either, in which I have received nothing but praise.

Imagine how well I would go in a job that I am suited to!

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